Refund policy

Guarantee policy

Guarantee and exchange policy for Jiu-Jitsu Gi

TheGis guarantees to exchange, return and modify Brazilian Jiu-Jitsu martial arts products within the first year. This applies in the following cases of manufacturing defects:

The product shrinks and doesn't fit properly
The product is torn during practice or competition
Wrong product delivered

A refund is applied within 10 days from the date of purchase in case the customer is not satisfied with the product, the product does not fit, or has a manufacturing defect.

Please ensure the following criteria for warranty:

The product is new and has not been washed
Accessories included with purchases such as labels and packaging are still complete.

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

Refunds (if applicable) for other products.

We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:

The product is flawed.

The print quality is poor.

The product you received is different from the product originally represented on our site.

Please email us at INFO@THEGIS.ASIA.com with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

For all other requests please email us at INFO@THEGIS.ASIA.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear.

Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at INFO@THEGIS.ASIA.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at INFO@THEGIS.ASIA.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Shipping

If your claim is approved, we will provide you with a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.