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TheGis FAQs

TheGis FAQs

The Frequently Asked Questions are listing below. Looking for these quick answer to your question here.

Where is online based ?

Our office and factory are located in Saigon, Vietnam.

Can I get an update on my order status?

Please E-mail us at to provide your order details. If you don't have that, your name or email address will work too

How can I custom my Gi?

Please follow the step-by-step guide on this link to make your own gi unique. Here

How long does it take to receive my order?

Average Estimate Shipping time from 4 - 15 business days.

If you are in the US, you can get our order in 4-7 business days. Eu: 10-12 business days. Row: 10-15 business days. 2-6 additional days due to Covid-19

How can I take care of my Gis?

There are some helpful tips to keep your Gi clean and shine.

a) Washing methods:

- Never wash your gi in hot water, unless you want to shrink to a smaller size gi.

- Always turn your gi inside out when putting it into the washing machine.

- Wash your gi’s separate from regular clothes.

- DO NOT EVER wash your gi with detergent because the color of your gi will fade and lose its lifetime warranty.

b) Drying your gi correctly: 

- DO NOT put your gi in the dryer unless you want it to shrink.

- Place your gi in a dry place or in front of a fan instead.

c) In case your gi is too big and you can’t get a refund, try following these easy steps:

- Wash your gi in hot water (from 30-40 degrees Celsius).

- Dry your gi in an open space.

- Keep repeating this process until the gi matches your size.

How can I take care of my T-Shirt?

Wash inside out. Machine wash cold with like colors. Gentle cycle. Only non-chlorine bleach when needed. Tumble dry low. Cool iron if needed.

How can I cancel my online order?

Once you have received your order confirmation it is not possible to cancel your order. Please send us through your order number to cancel an order.

My item was wrong or something was faulty. 

We are sorry about that.  Please E-mail us at with a description (photos help also) and I will make it right and shower you with attention and apologies

How can I know my size?

Exact measurements for all items are listed in the product descriptions or you can follow size guide here to check your size correctly.

Can I exchange for another size? 

Please E-mail us at to  provide your order details . We will check your order status. If your order is still not sent, tell us the size you wanna change. If your order is already sent, we are not able to do exchanges at this time

My address is wrong!

Please contact us at as soon as possible so someone can fix the mistake. However, if we ship the item before this is corrected you will need to wait for the item to be returned back to us and pay for us to re-ship your items.

My question isn't on here

Someone will read your question but if it's stupid we won't answer it.


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