Shipping

Shipping Policy

For customers in Ho Chi Minh City:

• Within a radius of 1.5km from TheGis, TheGis offers free shipping products by Grab Instant service.
• Outside the radius of 1.5km from TheGis, TheGis offers free shipping products by  Grab Same Day service (delivery in 4 hours). Note: Grab Same Day service only accepts COD for orders under 1,000,000 VND. For orders over 1,000,000 VND, please pay in advance by bank transfer (Techcombank: account number 19037173912015, account holder Lam Hong Duc) or Momo e-wallet (0937245575).
• In case the customer wants to receive the product urgently, TheGis will send it by Grab Instant service and the customer will pay the cost.

For customers in other provinces:

• TheGis often uses giaohangtietkiem service to ship products to customers in other provinces.
• You will receive the product within 36 - 72 hours from the date the order is confirmed or paid (before 3 pm working day).
• TheGis accepts payments by bank transfer or COD (Cash On Delivery). The customer will pay the shipping cost upon receipt. *The cost of shipping a martial arts uniform and a belt to Hanoi has an average price of 55,000 VND
• The carrier will try to deliver the products to the recipient 3 times before reporting a delivery failure. Please pay attention to your phone so you don't miss your order.

Note: For orders placed on Saturday and Sunday, they will be shipped on Monday. Delivery time may be later than expected due to the impact of Covid 19.

For customer in other country 

How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

How long will it take for the buyer to receive their order?

On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (1-3 days for domestic and 7-15 days for international).

Can the order be delivered to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Will I be charged VAT taxes?

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.

Items fulfilled from the UK and EU are charged a 20% VAT rate.